Individual counselling and personal counselling is a collaborative dynamic between the counsellor and the client. The counselling process aims to facilitate change and improve the quality of life of an individual. Each individual requires the moulding of a unique counselling modality, of which the objective is to help clients confront barriers that prohibit self-growth and interfere with emotional and mental well-being. Personal Counselling can increase positive feelings such as self-worth, love, compassion, courage and improve psychological well-being.

In addition, Ms Pretorius guides clients of all ages through the stressors of work and school, as well as everyday life and familial relationships. She facilitates the achievement of emotional well being in each of life's different phases and the various domains of holistic well-being. She believes that an individual's existence in all stages of life should be meaningful and should be that of personal happiness and success. She also deals with the difficulties faced by children, women and men in everyday life. These issues range from victimisation in the school or work environment, domestic violence, discrimination, workplace and school bullying and sexual harassment, to developing skills to cope with life and lived experiences, relationship difficulties, challenging parental relationships, step-parenting and divorce.